Terms and Conditions (
- Conditions of sale: By placing an order
and making payment the purchaser agrees to these VERTEX-QIS Terms and Conditions
unless otherwise mutually agreed in writing.
- Legal Jurisdiction: All business
conducted with VERTEX-QIS shall be considered a contract made in England
and shall be governed in all respects by the law of the United Kingdom
and the parties agree to submit to the non-exclusive jurisdiction of the
English Courts, in this case the nearest court or small claims court to
our office in Broughton.
- Purchasing Contract: A legally
binding contract is only entered into when Vertex-QIS accepts an order
from a prospective buyer in writing or by email.
Fit for purpose: The onus is on the
purchaser to establish that what they are ordering is what they want and
will suit their application.
Engineering advice: Any application or engineering advice offered by
VERTEX-QIS is merely that, simple guidelines. VERTEX-QIS maintain full
indemnity against responsibility or prosecution for all or any mishap
that may occur in using these guidelines, correctly or incorrectly. The
onus is still on the user to ensure that all electrical or other
engineering regulations / guidelines applicable together with health and
safety regulations and guidelines are adhered to and it is our advise,
that in the event that you are not confident in the installation or
using of our equipment, you leave it alone and call a qualified
electrician or engineer to assist.
Force Majure: VERTEX-QIS shall not be liable in any way for
failing to execute or deliver an order or service if the said delay or
delivery is caused by circumstances or events outside our reasonable
- An order is deemed to
be an official purchasing company order issued by the purchasing
- A quotation issued by
Vertex-QIS or price enquiry from the purchasing company responded to by
email or in writing does not constitute a contract and may be withdrawn
at any time.
- Placing an order
online equally does not constitute a contract until VERTEX-QIS have
responded and accepted the automatic online instruction by processing
the said request or acknowledging the request in writing or by email.
- We reserve the right
to withdraw any quotation or offer at any stage until Vertex-QIS have
acknowledged receipt of any order in accordance with the above terms
- Warranty: VERTEX-QIS offer a 2
year warranty on our temperature controller products. This covers
workmanship and material of our controller (s) but excludes any
consequential loss or damage that may result from the use of our
product. Because Solid State Relays are semiconductor devices that can
be damaged in one half cycle are therefore not
covered by our warranty. The warranty excludes damage that in our
opinion may have been caused by incorrect installation, application or
engineering including physical installation, environmental affects or electrical
wiring etc. The warranty explicitly only covers workmanship and material
of our controller (s).
- Warranty claims: will be evaluated at
the sole discretion of VERTEX-QIS and on inspection, if the goods are
deemed to be faulty under warranty will be either replaced or repaired
by VERTEX-QIS free of charge.
Repairs: VERTEX-QIS does not
repair any faulty units. Once the unit has failed or been damaged
it is impossible to detect if other components have been stressed so we
exchange the faulty unit for a new unit either free of charge in the
case of “Warranty Exchanges” or at a reduced cost of 30% (May vary
depending on model of item) of the price you paid.
Return of goods: All costs for
returning these goods will be for the account of the customer.
- We will only offer a
replacement or exchange unit after the faulty one has been returned and
- Cancellation policy (Goods Ex
Stock). Any order placed and paid for may be cancelled by
e-mail prior to it’s
despatch. An order is deemed to be cancelled only when VERTEX-QIS
have responded in similar fashion by e-mail accepting the cancellation
request. VERTEX-QIS, at our discretion, may charge a cancellation
administration fee of 6%.
- Cancellation policy (Special
orders and Goods not ex stock) any order for goods not normally ex stock that has
been placed may be cancelled by e-mail prior to payment and it’s
processing. After order and payment for Special orders and Goods
not ex stock there because they come from our factory
we cannot accept a cancellation. However we will always do our best to
accommodate a customer request. An order is deemed to be cancelled only
when VERTEX-QIS have responded in similar fashion by e-mail accepting
the cancellation request. In the event that we can accommodate under
very special circumstances a cancellation of a “Special orders
and Goods not ex stock” VERTEX-QIS at our discretion may charge
a cancellation administration fee of 6%.
- Refund policy (Large
orders or special option units): Any goods ordered that are not ex stock, in response
to specific orders placed by customers, for large quantities or product
with non standard options etc that may be sourced from our factory and
supplied to the customer "as a special order" will be on a
“non return basis” under any circumstances and will be paid for in full
by the customer before the order can be processed unless otherwise
- Refund policy (All
other orders): Because of the nature of the goods we sell that can
easily damaged or electrically stressed simply by installing /
connecting incorrectly VERTEX-QIS do not usually accept returns for
refund. We will however entertain under special circumstances returns
when done by prior agreement with VERTEX-QIS. VERTEX-QIS reserve the
right to charge a "goods return" charge of up to 30 % of the
initial purchase price.
- Goods will only be
considered when returned in their original packaging and have not been
installed and are in "as good as new" condition. Refunds will
only be considered thereafter once the goods have been checked and
tested by VERTEX-QIS. All costs for returning these goods will be for
the account of the customer.
- Delivery Methods:
Delivery Lead Times:
- Courier. We currently
use Parcelforce and this should be overnight. Prices for courier
offered on our web site are for mainland UK and exclude Northern
Ireland, Scottish Highlands and Channel and Offshore Islands. For
these please contact us to confirm delivery prices before processing an
- Royal Mail 1st class. We
offer this service for small parcels to for customers who wish to keep
delivery costs down. Please note that goods sent using this
method are not covered for loss in the post should they go missing.
sent by Royal Mail 1st Class are not covered for loss in the post and if
they go missing will not be replaced free of charge. We keep a picture
of the box and proof of posting. Goods sent by Courier
(Parcelforce) are covered if lost, up to a value of £200.00 as long as
there is no proof of delivery signature available and will be replaced
after due investigation and tracing through the respective carrier
(Parcelforce). Thereafter enhanced liability can be requested and as an
optional extra. This normally costs about £11.00 per consignment.
To be checked at date of purchase.
Delivery, Risk and
Any goods purchased from VERTEX-QIS remain the property of VERTEX-QIS
until full payment has been made and the goods have been dispatched.
Thereafter responsibility and ownership become that of the purchaser.
- Any delivery lead
times are quoted in good faith, but are only estimates and QIS / VERTEX
cannot be held responsible if these are not met. We do however always
endeavour to offer exceptional service at all times, including our
- If we envisage a
delivery problem we will let you know as soon as we are aware of any
- We accept payments in
any one of the following ways:
- Bank Transfer
- Card payment (most
well known cards) using ePDQ our Barclaycard
secure online card processing system
- Card Payment over the
phone should you so choose
- Cheque in the post
against pro-forma invoice
- Due to the high
incidence of card fraud VERTEX-QIS reserves the right to accept or reject
purchases paid for by card.
- VERTEX-QIS employ a
by VERTEX-QIS regarding our client’s card purchase details.
- We are "Payment
Card Industry Data Security Standard (PCI DSS)" compliant and
undergo their regular reviews and scrutiny to ensure that your card
details are kept secure when buying through our site or over the phone.
- The prices quoted are
applicable to United Kingdom and exclude VAT and “Post and packaging”.
- Goods will only be
dispatched once payment has been received and cleared.
- Goods will only be
sent to the card registered billing address unless we can satisfy
ourselves that another delivery address is acceptable.
VERTEX-QIS reserves the right to withhold orders if we are not satisfied
with information submitted or there are inconsistencies in the information.
For over the phone card transactions we will require the following
Last 3 digits on the back
We may also request the following...
Your first name
Your last name
The billing address of the card holder
Telephone number of cardholder as recorded by card issuer
For UK Maestro or Solo cards, the issue number and start date